Local03 Support Center
Local03 Support Center

Frequently Asked Questions

Everything you wanted to know about
keeping an Israeli number abroad, plans, dialing, the app and managing your subscription, all in one place.

Getting to Know Local03

What is the Local03 service?

Local03 gives you a personal Israeli phone number that lets you receive and make calls from anywhere in the world at local rates. Family, friends, banks, and government offices in Israel can keep reaching you at your familiar number, without the high cost of international dialing.

You can enjoy easy dialing through our advanced app or through local access numbers. Our plans also include outgoing calls at attractive rates, which you can make easily through the app or by dialing an access number from any phone.

What calling plans are available, and how do I choose the right plan?

We offer the most flexible calling plans on the market, billed monthly, with no commitment:

PlanPrice per monthBest for
Digital Nomad$5.90Global travelers and remote workers
IL Connect Most Popular$16.90Staying in touch with family in Israel
Unlimited Israel$35.00All-inclusive, unlimited talking

Digital Nomad Plan ($5.90/month): the most cost-effective way to keep an Israeli number abroad, receive SMS from National Insurance and banks, and get incoming calls from the US and Canada.

IL Connect Plan ($16.90/month, most popular): a comprehensive plan that includes receiving SMS, unlimited incoming calls from multiple destinations, unlimited calls to Israeli landlines, and 200 minutes to Israeli mobiles!

Unlimited Israel ($35.00/month): for complete peace of mind: unlimited calls to any destination in Israel, landlines and mobiles alike, plus free text messaging.

There's also a custom option, the Tailored Global Plan, for unique needs, available through one of our sales representatives.

From time to time we run special first-month offers and prices, along with additional perks from our sales team. Contact us on WhatsApp.

How do I sign up for Local03?

The signup process is fast and fully digital! Go to the Local03 signup page on our website, choose the plan that suits you, enter a payment method, and the service is activated immediately, with no commitment, so you can start enjoying affordable calls to Israel within minutes! Please note: you can only receive SMS messages once your number has fully been ported to Local03.

Of course, we'd also be happy to talk with you by phone or WhatsApp, or you can leave your details and we'll get back to you.

Which countries does the service work in, and which countries can I call?

Local03's service works globally, anywhere in the world! In major countries you can dial through local access numbers, even without an internet connection, and everywhere else you can use our dedicated app over Wi-Fi or mobile data. You can also easily check rates and track your remaining minutes on our website, in your personal account area.

Dialing and Calls

What are "authorized numbers," and how do they save me time when dialing?

The Local03 system lets you set up to 4 authorized numbers for outgoing calls on your account. When you dial the access number from one of your authorized phones, the system identifies you automatically, so there's no need to enter your subscriber number and password for every call! It's a quick, speed-dial solution for calling Israel from your local mobile abroad.

How do I dial through an access number and make a call?

An access number is a local phone number in the country you're in. You dial it as a regular local call, and the system connects you to your destination.

Calling from an authorized number? Dialing couldn't be simpler: dial the local access number in your area, the system will identify you automatically and connect you to your Israeli line, and right after that dial the number in Israel, with no international prefix and no need to enter codes or long numbers.

Calling from a number that isn't set as an "authorized number"? The process requires a few manual steps:

  1. Log in to the system: dial 03 followed by your service password (it appears in your signup email, or contact customer service or the bot to get it).
  2. Dial the local access number, without an international prefix.
  3. Wait for the voice prompt.
  4. Enter the destination number, without an international prefix (no 00 and no +).
  5. Finish with the pound key (#). The system will complete the call.

Another easy option is to download our app and call your contacts directly, quickly and simply.

Where can I find the right access number for my country?

In the access numbers list on our website, choose your country from the list. You can also ask our voice bot on the phone to find one for you; in large countries such as the US, it will also ask which area you're in.

How much does someone calling me from Israel pay?

There's no difference between your number and any other Israeli number, so the call is always treated as a local call.

Where can I find rates for calling countries other than Israel?

Rates for other countries appear in your account, in the personal area of our website, under "Rates." You can check the rate for a specific country or number, and also check whether it's included in your plan.

Managing My Number and Calls

Can I receive calls on more than one phone? Can I share my number with family members?

All our plans include advanced call routing. The service lets you turn a single Israeli number into a smart family switchboard: every caller can choose who to reach, and each family member receives their own calls separately. You can add up to 8 extensions, for home, for business, for mobile, and for any other need.

Can I change the numbers that receive or make calls?

In your personal account area on our website, you can change your numbers at any time. All you need to do is log in with your username and password and switch to the new number. You can also do this through the access number on your phone or through our customer service.

How do I set up incoming call routing so I don't miss a single call from home?

In your personal account area, or through the voice bot, you can easily set up incoming call routing to your local phone number abroad. Anyone who dials your Israeli number reaches you directly abroad, at a local call rate for them!

Our customer service is available to you in Hebrew, Sunday through Thursday, from 9:00 AM to midnight Israel time (yes, we're right here in Israel). Full contact details appear at the bottom of the page.

Account Management and Self-Service

Where can I see my call log, and track my remaining minutes?

A full call log is available in your account on our website, which you can log into using your username (the 03 number you received at signup) and your password. The log is available throughout the month and updates online after every call, showing the call's origin, destination number, date, duration, and cost.

You can check your plan's remaining minutes in the same personal area on our website, or easily by phone before making a call.

What can I do with Local03's smart voice bot?

Local03's IVR and smart bot are available to you 24/7 for self-service actions: finding access numbers for calls abroad, updating your payment method, updating your incoming call number and managing authorized numbers, quick password recovery by email, and more.

SMS and the App

How do I receive text messages (SMS) from Israel?

With Local03 it's very simple! You keep receiving SMS and text messages on your Israeli number even while you're abroad. Once your number is ported to Local03, messages arrive directly to your email or the app, so you're always up to date and never miss an important message from home.

Good to know: the porting process is quick and simple, and of course the number stays yours, so you can port it to a different Israeli provider at any stage.

Why should I use the Local03 app?

Our app was designed specifically for Israelis abroad. After a short registration, using a local mobile number authorized on your account, you can make calls directly to your contacts. Our app guide has everything you need to know.

The app lets you choose how to make calls: through an access number, if one exists in the country you're in, or over the internet using mobile data or Wi-Fi. You can also view and receive your text messages from Israel right in the app.

Managing Your Subscription

What if I'm traveling to Israel for a short visit? Can I freeze the service?

Yes! We understand the lifestyle of Israelis living abroad. Local03 lets you temporarily suspend your subscription (freeze the service) for up to 3 months. Simply let our service center know your expected return date, and your subscription will be waiting for you, active and ready, when you're back abroad.

What is Local03's cancellation policy?

We believe in great service, and as long as you're abroad our service will serve you in the best possible way, and we'll do everything we can to keep you with us. Of course, there's no commitment with Local03! You can cancel the service at any time by calling our service center, or ask us to get back to you by email or WhatsApp.

Perks and Referrals

I have friends or family who want to join, is there a referral perk?

Absolutely! Local03 is a well-established, trusted service, with over 20 years of experience connecting Israelis abroad. And still, most of our customers came to us through recommendations from friends and acquaintances. You too can invite friends or family to join Local03, and for every new member who joins through you, you'll receive a $10 calling credit.

Because a good recommendation pays off.

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The whole service, right in your pocket

Download the Local03 app and make calls directly to Israel, receive SMS from home, and manage your number from anywhere in the world.

Phone in Israel03-7222222
Phone in the US1-212-999-6029

Hebrew-speaking customer service from Israel, available Sunday through Thursday, from 9:00 AM to midnight Israel time.

Local03125 Bialik Street, Ramat Gan, Israel  |  No commitment, on every plan