Smarter, easier calls with the digital representative
A few simple habits get you faster, more accurate answers on every call. She's available 24/7, in a wide range of languages, with no waiting.
Any hour, nights and holidays too
Answers right away, no queue
A wide range of languages
Via your authorized number
Tips
10 tips for a short, easy, effective call
How to get the most out of every call with the digital representative.
- 1
Call from your authorized number
When you call from your authorized number, she recognizes you right away. For sensitive changes, like updating a number, she'll send you a verification code.
- 2
Speak Hebrew or English
She speaks Hebrew and English. Prefer another language? Ask for it at the start of the call.
- 3
Say what you need in one sentence
No menus to navigate. One short, clear sentence takes you straight to the answer.
“I need an access number in Canada, please” - 4
Tell her the topic first
Even if you'd like a human agent, start with what the call is about. Invoice, password, payment link or access number? She'll wrap it up during the call, with no waiting for an agent.
- 5
Let her finish her sentence
Wait until she's done speaking, then answer. That way she hears you in full and understands exactly what you asked.
- 6
A code or a number? Type it in
Type it on your phone keypad and finish with the pound key (#). She'll pick up numbers faster and more accurately. You can also just say them.
- 7
Phone number? Say it in one go
Say the full number in one go, including the country code. Adding or removing numbers? Have them ready, and the update takes a moment.
- 8
Forgot your password? Ask for it by email
She sends your 03 number and password to the email on your account, during the call.
“I forgot my password” - 9
To pay, ask for a secure link
She sends you a secure payment link. No need to read out or type card details over the phone.
- 10
Having an issue? Describe what's happening
Tell her what isn't working and on which device. She'll help solve it and, if needed, open a service ticket for our team.
What can you ask her?
Topics the digital representative handles in a single call.
And we're still here
Our team in Israel is available on WhatsApp, by phone and by email
The digital representative doesn't replace our team. Hebrew-speaking support, based in Israel, is still here for anything that needs a personal touch.
Digital rep numbers
Call the digital representative from your country
Tip: call from your authorized number for faster service.
We're here for you, in your language
The digital representative any hour, and our team in Israel during service hours.
All the ways to contact us →